Privacy Policy

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Privacy Policy: Biltong & Bangers

Last updated: 1-Nov-2025

Policy Statement 

Biltong & Bangers operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Biltong & Bangers (BiltongBangers.com) is powered by GoDaddy, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. 

This Privacy Policy has been prepared in accordance with all applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It sets out how we collect, use, store and protect your information and explains your rights under current legislation. We are committed to handling your data lawfully, transparently and securely, and to ensuring that our practices remain fully compliant with any updates to UK privacy regulations

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We May Collect or Process

"Personal information" refers to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including      your name, address, billing address, shipping address, phone number, and      email address.
• Financial information including      credit card, debit card, and financial account numbers, payment card      information, financial account information, transaction details, form of      payment, payment confirmation and other payment details.
• Account information including      your username, password, security questions, preferences and settings.
• Transaction information including      the items you view, put in your cart, purchase, return, exchange or cancel      and your past transactions.
• Communications with us including      the information you include in communications with us, for example, when      sending a customer support inquiry or entering a competition wit us.
• Device information including      information about your device, browser, or network connection, your IP      address, and other unique identifiers.
• Usage information including      information regarding your interaction with the Services, including how      and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including      when you create an account, visit or use the Services, communicate with      us, or otherwise provide us with your personal information;
• Automatically through the Services including      from your device when you use our products or services or visit our      websites, and through the use of cookies and similar technologies;
• From our service providers including      when we engage them to enable certain technology and when they collect or      process your personal information on our behalf;
• From our partners or other third parties.      If      you interact with us on social platforms or use payment gateways, they may      share limited data with us depending on your settings.

How We Use Your Personal Information:

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• To provide, customize and improve our      services to you. We use your personal information to      provide you with the Services, including to perform our contract with you,      to process your payments, to fulfill your orders, to remember your      preferences and items you are interested in, to send notifications to you      related to your account, to process purchases, returns, exchanges or other      transactions, to create, maintain and otherwise manage your account, to      arrange for shipping, to facilitate any returns and exchanges, to enable      you to post reviews, and to create a customized shopping experience for      you, such as recommending products related to your purchases. This may      include using your personal information to better tailor and improve the      Services.
• Marketing and Advertising. We      use your personal information for marketing and promotional purposes, such      as to send marketing, advertising and promotional communications by email,      text message or postal mail, and to show you online advertisements for      products or services on the Services or other websites, including based on      items you previously have purchased or added to your cart and other      activity on the Services. We will only do this if you have opted in to      receive this type of communication from us. 
• Security and Fraud Prevention. We      use your personal information to authenticate your account, to provide a      secure payment and shopping experience, detect, investigate or take action      regarding possible fraudulent, illegal, unsafe, or malicious activity,      protect public safety, and to secure our services. If you choose to use      the Services and register an account, you are responsible for keeping your      account credentials safe. We highly recommend that you do not share your      username, password or other access details with anyone else.
• Communicating with You. We      use your personal information to provide you with customer support, to be      responsive to you, to review and reply to your reviews, to provide      effective services to you and to maintain our business relationship with      you.
• Legal Reasons. We      use your personal information to comply with applicable law or respond to      valid legal process, including requests from law enforcement or government      agencies, to investigate or participate in civil discovery, potential or      actual litigation, or other adversarial legal proceedings, and to enforce      or investigate potential violations of our terms or policies.

We DO NOT sell your personal data to third parties.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With GoDaddy, vendors and other third      parties who perform services on our behalf (e.g. IT management, payment processing,      data analytics, customer support, cloud storage, fulfilment and      shipping).
• With our post and courier services, to      deliver the products you have ordered from us.
• In connection with a business transaction      such as a merger or bankruptcy, to comply with any applicable legal      obligations (including to respond to subpoenas, search warrants and      similar requests), to enforce any applicable terms of service or policies,      and to protect or defend the Services, our rights, and the rights of our      users or others.

Relationship with GoDaddy

The Services are hosted by GoDaddy, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with GoDaddy as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. To learn more about how GoDaddy uses your personal information and any rights you may have, you can visit GoDaddy’s Global Privacy Notice: https://www.godaddy.com/agreements/privacy

Payment Information Security 

We value your trust and take the protection of your financial data seriously. When you make a purchase on our website, you can expect: 

- Secure Processing: All card and payment transactions are processed through encrypted, PCI-DSS compliant gateways. 

- No Storage of Sensitive Data: Your full credit card details are NOT stored by Biltong & Bangers or on GoDaddy’s severs. 

- Trusted Partners: Payments are handled by secure third-party providers who meet industry standards for data protection. 

- Fraud Prevention: Advanced security measures, including SSL encryption and tokenization, help safeguard your information. Your financial data is used only to complete your transaction and is never shared for marketing purposes.

Retention of Your Information

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. 

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You      may have a right to request access to personal information that we hold      about you.
• Right to Delete. You      may have a right to request that we delete personal information we      maintain about you.
• Right to Correct. You      may have a right to request that we correct inaccurate personal      information we maintain about you.
• Right of Portability. You      may have a right to receive a copy of the personal information we hold      about you and to request that we transfer it to a third party, in certain      circumstances and with certain exceptions.
• Managing Communication Preferences. We      may send you promotional emails, and you may opt out of receiving these at      any time by using the unsubscribe option displayed in our emails to you.      If you opt out, we may still send you non-promotional emails, such as      those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction      of Processing: You may have the right to ask us to      stop or restrict our processing of personal information for certain      purposes.
• Withdrawal of Consent: Where      we rely on consent to process your personal information, you have the right      to withdraw this consent. If you withdraw your consent, this will not      affect the lawfulness of any processing based on your consent before its      withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how GoDaddy uses your personal information and any rights you may have, including rights related to data processed by GoDaddy, you can visit: https://www.godaddy.com/agreements/privacy

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. You also have the right to make a complaint to the Information Commissioner’s Office (ICO). For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at hello@biltongbangers.com or contact us at: Biltong & Bangers, 161 High Street, Southampton, Hampshire, UK, SO14 2BT. For the purpose of applicable data protection laws, we are the data controller of your personal information.